Katy Stevenson — Hypnotherapy Services
Last Updated: 27th Feb, 2026 | Effective Date: 27th Feb, 2026
1. Introduction and Acceptance of Terms
Welcome to Katy Stevenson Hypnotherapy ("Katy Stevenson", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website at ("https://www.hypnokaty.com/training"), your completion of any booking or enquiry form on the Website, and your participation in any discovery call, consultation, or hypnotherapy programme offered by Katy Stevenson.
By accessing our Website, submitting a booking request, or booking and attending a discovery call, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our Website or submit a booking request.
2. About Katy Stevenson — Service Provider Details
The services described on this Website are provided by:
Full Name: Katy Stevenson
Country of Operation: United Kingdom
Email: katy@katystevenson.com
Katy Stevenson is a qualified and practising hypnotherapist based in the United Kingdom. She operates as a sole trader.
If you have any questions about these Terms or our services, please contact us at the email address above before proceeding with any booking.
3. Nature of Services
3.1 What We Offer
Katy Stevenson offers professional hypnotherapy services, including but not limited to:
One-to-one hypnotherapy sessions (online and/or in person, as specified)
Structured hypnotherapy programmes and packages
A complimentary or paid initial discovery call / consultation call to discuss your goals and explore whether our services are a suitable fit for you
Supporting resources, audio recordings, or materials provided as part of a programme
3.2 The Discovery / Consultation Call
The booking form on our Website is designed to allow prospective clients to schedule an initial discovery or consultation call with Katy Stevenson. This call is a confidential, no-obligation conversation and is not a therapy session.
The purpose of the discovery call is to:
Understand your goals and the areas you are seeking support with
Explain how hypnotherapy works and how Katy's approach may be of benefit
Answer any questions you may have about the process
Determine whether working together is a suitable and safe fit for both parties
Booking a discovery call does not constitute entering into a contract for paid hypnotherapy services. A separate agreement will be entered into if you choose to proceed with a paid programme or sessions.
3.3 Hypnotherapy is Not a Medical Service
Hypnotherapy is a complementary practice and is not a substitute for medical diagnosis, treatment, or regulated healthcare services.
Katy Stevenson does not diagnose medical conditions. By booking a discovery call or engaging our services, you acknowledge and agree that:
Hypnotherapy is a complementary, not medical, service
You should continue to follow any advice or treatment provided by your GP, consultant, or other healthcare professionals
If you are currently under the care of any healthcare professional, you will inform Katy Stevenson of this before the discovery call
In certain circumstances, Katy may require a letter of support from your GP or healthcare professional before commencing sessions
4. Eligibility to Use Our Services
To book a discovery call or use our services, you must:
Be at least 18 years of age. If you are under 18, a parent or legal guardian must submit the booking on your behalf and provide written consent before any session takes place.
Be located in the United Kingdom or another jurisdiction where accessing hypnotherapy services online is lawful
Provide accurate, complete, and truthful information on our booking form
Not be in a situation that requires immediate emergency medical support. If you need urgent support, please contact your GP or call NHS 111.
We reserve the right to decline a booking or to end a discovery call if we reasonably believe that our services are not appropriate or safe for you at that time. This will always be communicated with care and compassion, and we will do our best to direct you to more suitable resources.
5. Booking and Scheduling Your Discovery Call
5.1 How to Book
You can book a discovery call by completing the booking form on our Website and selecting an available time slot. Upon submission, you will receive an automated booking confirmation to the email address you provided, along with a calendar invitation and any joining instructions (such as a video call link).
5.2 Accuracy of Booking Information
You are responsible for ensuring that all information you provide on the booking form is accurate and up to date. This includes your name, email address, contact number, and any details you share about your goals or areas of focus. Providing false or misleading information may result in cancellation of your booking.
5.3 Confirmation of Booking
Your booking is confirmed once you receive a confirmation email from us or the third-party booking platform we use (such as Calendly or Acuity Scheduling). If you do not receive a confirmation within 24 hours of submitting your booking request, please contact us at katy@katystevenson.com.
5.4 Time Zones
All appointment times displayed on our booking system are shown in UK time (GMT or BST, depending on the time of year). It is your responsibility to convert this to your local time zone if you are based outside the UK.
6. Cancellations, Rescheduling, and No-Shows
6.1 Cancellation by You
We understand that plans can change. If you need to cancel your discovery call, we ask that you provide at least [24 / 48] hours' notice. You can cancel by:
Using the cancellation link in your booking confirmation email
Emailing us at katy@katystevenson.com
Cancellations made with less than [24 / 48] hours' notice may not be eligible for rescheduling at our discretion, particularly during periods of high demand.
6.2 Rescheduling
You may reschedule your discovery call once free of charge, provided you give at least [24 / 48] hours' notice. Rescheduling requests made with less notice will be accommodated at our discretion and subject to availability. You can reschedule using the link in your booking confirmation email or by contacting us directly.
6.3 No-Shows
If you do not attend your booked discovery call without prior notice (a 'no-show'), your booking slot will be forfeited. We may allow you to rebook on one further occasion at our sole discretion. Repeated no-shows may result in us being unable to accommodate future booking requests from you.
6.4 Cancellation by Katy Stevenson
We reserve the right to cancel or reschedule a discovery call in exceptional circumstances, such as illness, personal emergency, or unforeseen technical difficulties. In such cases, we will notify you as promptly as possible and offer you the next available appointment. We will not be liable for any loss or inconvenience caused by such cancellations where they are outside of our reasonable control.
7. Your Conduct and Responsibilities
By booking and attending a discovery call, you agree to:
Attend the call at the agreed time, from a private, quiet environment where you feel comfortable speaking openly
Treat Katy Stevenson with courtesy and respect at all times
Disclose any relevant medical or health information that may be pertinent to whether hypnotherapy is suitable for you
Not record, share, or reproduce any part of the discovery call without our prior written consent
Not engage in any disruptive, abusive, threatening, or offensive behaviour during the call. We reserve the right to end any call immediately if such behaviour occurs.
You acknowledge that the effectiveness of hypnotherapy depends in part on your openness, willingness, and active participation. Katy Stevenson cannot and does not guarantee specific outcomes from sessions or programmes.
8. Fees, Payment, and Refunds
8.1 Discovery Call Fee
The initial discovery call is currently offered free of charge. If a fee applies, this will be clearly stated on the booking page before you confirm your booking.
8.2 Paid Programmes and Sessions
If you decide to proceed with a paid hypnotherapy programme or individual sessions following your discovery call, the fees, payment schedule, and refund terms applicable to those services will be set out in a separate client agreement or service contract, which you will be asked to review and sign before any payment is taken.
8.3 Payment Processing
Where payment is required, it will be processed securely through our third-party payment provider [e.g., Stripe, PayPal — insert relevant provider]. Katy Stevenson does not store your payment card details. All transactions are subject to the terms and conditions of the payment processor used.
8.4 Refund Policy for Discovery Calls
If you have paid for a discovery call and cancel with [24 / 48] hours or more notice, you will receive a full refund processed within [5-10] working days. Cancellations made with less notice or no-shows are not eligible for a refund unless exceptional circumstances apply, which will be considered on a case-by-case basis at our sole discretion.
8.5 Consumer Rights
As a consumer in the United Kingdom, you may have certain statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These Terms do not affect or limit your statutory rights in any way. Where a service is booked and delivered entirely online (such as a video call), your right to a 14-day cooling-off period may apply before the service commences. Please contact us if you wish to exercise this right.
9. Confidentiality
9.1 Our Commitment to You
Katy Stevenson treats everything you share during a discovery call or any subsequent sessions with the strictest confidence. Your personal circumstances, health information, and the content of your sessions will not be disclosed to any third party without your explicit consent, except in the specific circumstances described below.
9.2 Limits of Confidentiality
There are limited circumstances under which we may be required or ethically obligated to break confidentiality. These include:
Where you disclose information that leads us to believe there is a serious and immediate risk to your safety or the safety of another person
Where we receive a lawful instruction from a court, law enforcement agency, or regulatory authority to disclose information
Where disclosure is required to prevent a serious crime
In such circumstances, we will endeavour to inform you of the disclosure unless doing so would put you or others at greater risk, or is prohibited by law. We will only disclose the minimum amount of information necessary.
9.3 Supervision and Professional Development
As part of Katy Stevenson's ongoing professional development and as required by [relevant professional body, e.g., NCH, GHSC, AfSFH], she participates in regular professional supervision. Case material may be discussed with a qualified professional supervisor on an anonymised basis to ensure the highest quality of client care. Supervisors are bound by their own confidentiality obligations.
9.4 Your Confidentiality Obligations
You agree to keep confidential any materials, content, techniques, or proprietary information shared with you as part of our services. You may not disclose, reproduce, or share such information with any third party without our prior written consent.
10. Disclaimer of Warranties and Results
While Katy Stevenson is a trained, experienced, and passionate hypnotherapy practitioner who is committed to delivering a high quality and professional service, we cannot make guarantees about specific outcomes or results.
The following disclaimers apply to all discovery calls, sessions, and programmes:
Hypnotherapy results vary from person to person. Individual outcomes depend on a wide range of factors including your level of commitment, personal circumstances, willingness to engage with the process, and the nature of your goals.
Katy Stevenson does not guarantee the resolution or improvement of any physical or emotional condition through hypnotherapy.
The information and content provided on our Website, during calls, or in any supporting materials are for educational and informational purposes only and do not constitute medical or healthcare advice.
Katy Stevenson is not responsible for decisions you make based on information discussed during a discovery call or sessions.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by UK law.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Katy Stevenson shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Website, your booking of a discovery call, or your participation in any session or programme.
Our total aggregate liability to you in connection with any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to us in the three (3) months preceding the event giving rise to the claim, or £100, whichever is greater.
This limitation does not apply to liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other matter for which it would be illegal for us to exclude or limit liability.
12. Intellectual Property
12.1 Our Content
All content on the Website, including but not limited to text, graphics, logos, images, audio materials, written programme content, and the overall design and layout, is the intellectual property of Katy Stevenson and is protected by copyright and other applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, create derivative works from, or commercially exploit any content from our Website or services without our prior written permission.
12.2 Your Use of Our Materials
Any materials, workbooks, audio recordings, or resources provided to you as part of a programme are licensed to you for personal use only. They may not be shared, resold, sublicensed, or used for any commercial purpose. This licence is personal, non-transferable, and revocable by us at any time.
12.3 Your Content
By submitting information through our booking form or communicating with us, you grant Katy Stevenson a limited licence to use that information for the purpose of providing our services to you and as set out in our Privacy Policy. You retain ownership of any information or content you provide.
13. Duty of Care
Katy Stevenson takes her duty of care to all clients and prospective clients seriously. In accordance with her professional obligations and ethical code:
She reserves the right to decline a booking or decline to proceed with services if she believes doing so would not be in the best interests of your health and wellbeing.
If during a discovery call or session she has concerns about your immediate safety or the safety of others, she will follow her professional duty of care obligations, which may include directing you to emergency services or relevant support.
She operates within the scope of her hypnotherapy training and qualifications and will not attempt to provide services beyond her competence.
If at any point you need urgent support, please contact your GP or call NHS 111.
14. Online Sessions and Technology
Discovery calls and sessions may be conducted via video call using platforms such as Zoom, Microsoft Teams, Google Meet, or a similar platform as specified in your booking confirmation. By using these platforms, you agree to their respective terms of service and privacy policies.
You are responsible for ensuring that:
You have a stable internet connection and suitable device for video calling
You are in a private, safe, and distraction-free environment for the duration of the call
You are not driving, operating machinery, or engaging in any activity requiring your full attention during the call
Katy Stevenson is not responsible for any technical difficulties, disruptions, or data issues arising from your internet connection or device. If a session is significantly disrupted due to technical issues on your end, we will endeavour to reschedule or continue the session where practicable. If the disruption is on our end, we will reschedule the call at no inconvenience to you.
Sessions must not be recorded by you without the prior written consent of Katy Stevenson. Unauthorised recording is a breach of these Terms and may also constitute a criminal offence under the Regulation of Investigatory Powers Act 2000.
15. Third-Party Platforms and External Links
Our Website and booking process may use or link to third-party platforms and services including, but not limited to, scheduling tools (e.g., Calendly, Acuity Scheduling), payment processors, video conferencing platforms, and email marketing tools.
Katy Stevenson has no control over and accepts no responsibility for the content, privacy practices, or availability of third-party platforms. Your use of such platforms is governed by their own terms and conditions and privacy policies, which we encourage you to review.
The inclusion of any link on our Website does not constitute an endorsement of the linked website or its content.
16. Testimonials and Marketing
From time to time, we may ask clients if they would be willing to provide a testimonial or review of their experience with our services. Any testimonial provided by you is entirely voluntary. By providing a testimonial, you grant Katy Stevenson a royalty-free, perpetual licence to use, display, and reproduce that testimonial on our Website, social media channels, and marketing materials.
All testimonials will be anonymised or attributed only by first name unless you explicitly give written permission for your full name or other identifying details to be used. Testimonials reflect the individual experiences of clients and do not constitute a guarantee of the results you may experience.
Results described in testimonials or case studies are not typical and individual outcomes will vary. Past results do not guarantee future performance.
17. Complaints Procedure
We are committed to providing a high-quality, professional, and caring service. If you are unhappy with any aspect of your experience, we would very much like to hear from you so we can try to resolve the matter.
17.1 How to Raise a Complaint
In the first instance, please contact us by email at katy@[yourdomain].co.uk with the subject line "Complaint" and a description of your concern. We will acknowledge your complaint within [5] working days and aim to provide a full response within [14] working days of receipt.
17.2 Escalation
If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant professional body with which Katy Stevenson is registered (such as the National Council for Hypnotherapy (NCH), the General Hypnotherapy Standards Council (GHSC), or the Association for Solution Focused Hypnotherapy (AfSFH) — please update with the relevant body).
For consumer matters not resolved directly, you may also be able to seek alternative dispute resolution (ADR) or contact the Citizens Advice Bureau for guidance.
18. Data Protection and Privacy
Your privacy is important to us. We collect and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By submitting a booking form or otherwise engaging with our Website, you acknowledge that your personal data will be handled as described in our Privacy Policy, which is available on our Website.
19. Changes to These Terms
We reserve the right to update, modify, or replace these Terms at any time. When we make changes, we will update the 'Last Updated' date at the top of this page. For material changes, we will make reasonable efforts to notify you — for example, by email or by a notice on our Website.
Your continued use of our Website or submission of a booking form after any changes have been posted constitutes your acceptance of the updated Terms. We therefore encourage you to review these Terms periodically.
20. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remainder of the Terms. The remaining provisions shall continue in full force and effect to the fullest extent permitted by law.
21. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy (and any separate client agreement entered into for paid services), constitute the entire agreement between you and Katy Stevenson in relation to your use of the Website and booking of our services. They supersede all prior discussions, representations, and agreements, whether written or oral, relating to the same subject matter.
22. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms or their subject matter. If you are a consumer resident in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of your country of residence.
23. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to get in touch:
Name: Katy Stevenson
Email: katy@katystevenson.com
We aim to respond to all enquiries within 2 working days.
These Terms & Conditions were prepared in accordance with the laws of England and Wales and are intended for use by a UK-based hypnotherapy service provider.
Last reviewed: 27th Feb, 2026 — Katy Stevenson Hypnotherapy